Refund policy

All Sales Final

At Zap Glucose, the health and safety of our customers is our absolute top priority. Because our glucose tablets are an ingestible, over-the-counter health product, we adhere to strict quality control and hygiene guidelines. For this reason, we cannot accept returns, exchanges, or issue refunds once an order has been shipped. We do not accept returns for buyer's remorse, accidental orders, or personal taste preferences.

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

Exceptions: Damaged, Defective, Incorrect, or Undelivered Items

While all sales are final, we stand behind the quality of our product and our fulfillment process. We will issue a replacement or a full refund (including original shipping costs) in the following situations:

  • Your product arrives damaged or crushed in transit.
  • The factory safety seal is broken or missing upon delivery.
  • You received the wrong item or flavor.
  • Items are missing from a multi-pack or bundled order.
  • Your product arrives expired or within 30 days of its expiration date.
  • Your order is confirmed lost in transit or never delivered.

Zap Glucose will determine whether to issue a replacement or refund based on product availability and the nature of the issue.

How to Request a Replacement or Refund

If your order falls into one of the exception categories above, please follow these steps within 30 days of delivery (or, for lost orders, within 30 days of the expected delivery date):

  1. Email us at support@zapglucose.com with your order number.
  2. Provide proof. Attach clear photos of the damaged item, broken seal, incorrect product, or packing slip, as applicable. For lost shipments, include any tracking information you have.
  3. Resolution. Once our team reviews your request, we will ship a replacement at no cost to you or issue a full refund to your original method of payment.

Refund Processing

Refunds can take 5–7 business days to appear on your bank or credit card statement after processing.

Chargebacks

If you have any issue with your order, please contact us first at support@zapglucose.com before initiating a chargeback with your bank or credit card company. We're committed to resolving issues quickly and fairly, and we can almost always help faster than a dispute process.